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Information You Will Need

Gather the following documents and information before you contact your lender, servicer, or housing counselor to make the process easy and increase your chances for a successful loan resolution.

Financial Worksheet

Mortgage Information

  • Your mortgage document
  • Your mortgage payment coupon showing account number, etc.
  • Any communications from the mortgage company and/or its attorneys

Employment and Tax Information

  • Pay stubs for the last two pay periods (for all adult household members)
  • W2s for the most recent year for which taxes were paid (for all adult household members)
  • Signed tax returns for the most recent year for which taxes were paid (for all adult household members)

Bank Statements

  • Include statements from your financial institution (bank or credit union) for the last two months (for all adult household members).

Hardship Letter

In your own words, write a hardship letter to the Loss Mitigation Department of the lender/servicer. This letter is an important communication, and you should take time to write it carefully to communicate your commitment to staying in the house and meeting your obligations if the lender will work with you. If your letter needs any revisions, the counselor can help you finalize it at your counseling session. Include the following information in your hardship letter:

  • The loan number and property address
  • Explanation of the hardship and whether it has been resolved or is on-going.
  • If it has been resolved, how has it been resolved.
  • If it is on-going such as loss of a job, indicate the kind of work you are looking for and when you think you will be fully employed again.
  • State what you are requesting from the lender
  • Your intent – State that you want to keep the property. (If the property has been in your family for some time, be sure to state that, and indicate that you don’t want to lose your home.)


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